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ANSWERS TO FREQUENTLY ASKED QUESTIONS
Getting StartedTroubleshooting & SupportAdditional PerksMaking Changes
Need to call someone?
Wellvolution customer support: 866.671.9644 (TTY 711)
Blue Shield Customer Care line: 800.393.6130
Getting Started
How does Solera use personal information?
For more information on how Solera uses or shares your personal information, please see the Solera Notice of Privacy Practices on the GoSolera.com website.
Who do I contact if I have further questions or concerns about my Personal Health Information?
Contact the Solera Privacy office at 602.257.9326.
What programs does Solera offer?
Solera offers different programs based on your health plan and if you meet program criteria. Your health plan may not include all of these options.
- Diabetes Prevention Program - specifically for those at risk of developing type 2 diabetes
- Weight Loss programs - for those who are obese or overweight with a heart disease risk factor
Who is Solera?
Solera partners with health plans to offer programs designed to improve health, reduce health risks and help members live healthier lives. Solera helps identify what programs are best for you, based on your current health status and preferences.
Troubleshooting & Support
For WW Participants: Can I go to any WW location?
What do I do if my scale breaks?
Can I share my scale with others in my household?
How do I connect my scale to my program?
When should I expect to get my wireless scale?
Who should I contact if I have issues with my Fitbit device?
Can I get another Fitbit if I lose mine?
How do I connect my Fitbit to my program for tracking?
When will I get my Fitbit® activity tracker?
How do I stop participating (disenroll) in the program?
Can I participate in the program if I'm hearing or visually impaired?
Can I continue in the program after the first year?
Can I switch to another program if I don't like the one I chose?
Why did I get an Explanation of Benefits (EOB) from my health plan?
Will I have to pay for the program?
What's included in the program?
How long does the DPP last?
What happens if I change or lose my health insurance while I'm enrolled in the program?
For WeightWatchers® Participants: What do I have to do to qualify for the WW program for free?
Additional Perks
How long does the Medicare DPP last?
The Medicare DPP lasts for two years. It starts with 16 weekly sessions, then 1-2 sessions each month for the rest of a year.
What's included in the Medicare DPP program?
Can I continue in the Medicare DPP program after the 1st year?
Why did I receive an Explanation of Benefits (EOB) from my health plan?
Will I have to pay anything for the Medicare DPP program?
When will I get my Fitbit® activity tracker?
Who should I contact if I have issues with my Fitbit device?
Can I get another Fitbit if I lose mine?
How do I connect my Fitbit to my program for tracking?
How do I stop participating (disenroll) in the program?
Can I participate in the program if I'm hearing or visually impaired?
Can I switch to another program if I don't like the one I chose, or if I relocate out of the area?
Making Changes
How long does the Weight Loss Program last?
What's included in the program?
Will I have to pay anything for the program?
Why did I get an Explanation of Benefits (EOB) from my health plan?
Can I switch to another program if I don't like the one I chose?
What happens if I change or lose my health insurance while I'm enrolled in the program?
Can I participate in a program if I'm hearing or visually impaired?
How do I stop participating (disenroll) in the program?
When will I get my Fitbit® activity tracker?
How do I connect my Fitbit to my program for tracking?
Can I get another Fitbit if I lose mine?
Who should I contact if I have issues with my Fitbit device?
When should I expect to get my wireless scale?
How do I connect my scale to my program?
Can I share my scale with others in my household?
What do I do if my scale breaks?
For WeightWatchers® Participants: What do I have to do to qualify for the WW program for free?
For WW Participants: Can I go to any WW location?
Blue Shield of California receives the BIG Innovation award for Wellvolution, which recognizes organizations and people who bring new ideas to life. Whether that idea is big or small, these ideas change the way we experience the world.